Help & Guides

It is most likely in your junk/spam folder or you may have input your email address incorrectly. If you have any issues accessing your order, please send me an email at help@gpresets.com with your Order# and I will help sort this out.

Check the version of Lightroom you’re using, and once you’ve done this it will determine if you need to download the XMP files or the LRTEMPLATE files. You will download and install the XMP files if you have Lightroom 7.3 and above. If you have any version before Lightroom 7.2 (i.e. Lightroom 4, 5, 6, Lightroom CC 2015, and Lightroom Classic CC v7.0, 7.1, and 7.2) then you will download and install the LRTEMPLATE files.

Because our products are digital and are delivered electronically, purchases are final once delivered, downloaded, or accessed. We do review qualifying order issues, such as duplicate purchases, delivery problems, or defective files. Please see our Refund Policy for complete details.

No, you do not need to repurchase your presets. If you have created an account on this website then you can log back in and download your past purchases. If that doesn't work, send me an email at help@gpresets.com along with your purchase receipt(s) or order#('s) and I can re-send your presets.

With Lightroom open, at the top left of the screen, click Lightroom > About Lightroom > and then at the top of the pop up, it will show the Release number and version of Camera Raw. The Release number is what version of Lightroom you’re currently using. For example - 9.1 Release Camera Raw 12.1.

Absolutely. You can email a few RAW images to help@gpresets.com and let us know which preset pack or packs you are interested in. We can test the presets on your images and email the edited previews back to you so you can get a better sense of how they may work with your photography.